Bapco International Marketing Survey

Welcome to Bapco International Marketing Survey

BAPCO INTERNATIONAL MARKETING SURVEY

Please Fill the information below to start the survey.

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First Name

Last Name

Designation

Company Name

Your Phone Number

I consent to provide feed back for BAPCO customer service satisfaction.

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Products & Services

Q1 - Product Variety & Grades

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q1: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q1: Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q1: Capability

1 Very Capable

2 Capable

3 Not Capable

Q2 - Product Volume Allocation

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q2: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q2 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q2: Capability

1 Very Capable

2 Capable

3 Not Capable

Q3 - Flexibility in Shipping Schedule

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q3: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q3 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q3: Capability

1 Very Capable

2 Capable

3 Not Capable

Q4 - Slop Receiving Facilities

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q4: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q4 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q4: Capability

1 Very Capable

2 Capable

3 Not Capable

Q5 - Bunker Facilities

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q5: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q5 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q5: Capability

1 Very Capable

2 Capable

3 Not Capable

Q6 - Permission of Independent Inspections

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q6: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q6 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q6: Capability

1 Very Capable

2 Capable

3 Not Capable

Shipping & Logistics

Q7 - Timely Shipment of Products

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q7: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q7 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q7: Capability

1 Very Capable

2 Capable

3 Not Capable

Q8 - Vessel Turnaround

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q8: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q8 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q8: Capability

1 Very Capable

2 Capable

3 Not Capable

Q9 - Ship Release

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q9: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q9 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q9: Capability

1 Very Capable

2 Capable

3 Not Capable

Q10 - Quality of Laboratory Testing

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q10: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q10 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q10: Capability

1 Very Capable

2 Capable

3 Not Capable

Q11 - Quality of Shipment Documents

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q11: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q11 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q11: Capability

1 Very Capable

2 Capable

3 Not Capable

Q12 - Handling Ship/Shore Difference

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q12: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q12 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q12: Capability

1 Very Capable

2 Capable

3 Not Capable

Q13 - Handling Sample (Expediency)

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q13: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q13 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q13: Capability

1 Very Capable

2 Capable

3 Not Capable

Q14 - Effectiveness of Berthing Facilities

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q14: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q14 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q14: Capability

1 Very Capable

2 Capable

3 Not Capable

Q15 - Effectiveness of Wharf Staff

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q15: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q15 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q15: Capability

1 Very Capable

2 Capable

3 Not Capable

Q16 - Effectiveness of Wharf Facilities

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q16: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q16 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q16: Capability

1 Very Capable

2 Capable

3 Not Capable

Technical Support

Q17 - Assisting in Product Specifications

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q17: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q17 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q17: Capability

1 Very Capable

2 Capable

3 Not Capable

Q18 - Implementation of Special Orders

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q18: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q18 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q18: Capability

1 Very Capable

2 Capable

3 Not Capable

Q19 - Resolving Conflicts / Differences

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q19: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q19 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q19: Capability

1 Very Capable

2 Capable

3 Not Capable

Q20 - Handling Ship/ Shore Technical Matters

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q20: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q20 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q20: Capability

1 Very Capable

2 Capable

3 Not Capable

Q21 - Handling Safety Matters

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q21: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q21 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q21: Capability

1 Very Capable

2 Capable

3 Not Capable

Q22 - Handling Off-Spec Products

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q22: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q22 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q22: Capability

1 Very Capable

2 Capable

3 Not Capable

Sales & Marketing

Q23 - Staff Tolerance

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q23: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q23 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q23: Capability

1 Very Capable

2 Capable

3 Not Capable

Q24 - Staff Availability

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q24: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q24 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q24: Capability

1 Very Capable

2 Capable

3 Not Capable

Q25 - Staff Friendliness

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q25: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q25 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q25: Capability

1 Very Capable

2 Capable

3 Not Capable

Q26 - Handling Customer Complaints

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q26: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q26 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q26: Capability

1 Very Capable

2 Capable

3 Not Capable

Q27 - Effective Negotiation Skills

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q27: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q27 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q27: Capability

1 Very Capable

2 Capable

3 Not Capable

Q28 - Responsiveness to Consumer Queries

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q28: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q28 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q28: Capability

1 Very Capable

2 Capable

3 Not Capable

Q29 - Flexibility in Implementing Contracts

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q29: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q29 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q29: Capability

1 Very Capable

2 Capable

3 Not Capable

Q30 - Resolving Contractual Disputes

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q30: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q30 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q30: Capability

1 Very Capable

2 Capable

3 Not Capable

Q31 - Resolving Demurrage Cases

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q31: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q31 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q31: Capability

1 Very Capable

2 Capable

3 Not Capable

Q32 - Effectiveness of Meetings

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q32: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q32 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q32: Capability

1 Very Capable

2 Capable

3 Not Capable

Q33 - Flexibility in Meeting Schedules

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q33: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q33 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q33: Capability

1 Very Capable

2 Capable

3 Not Capable

Q34 - Quality of Invoice

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q34: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q34 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q34: Capability

1 Very Capable

2 Capable

3 Not Capable

Q35 - Transparency of Information

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q35: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q35 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q35: Capability

1 Very Capable

2 Capable

3 Not Capable

Q36 - Usefulness of Website (www.bapco.net)

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of BAPCO.

Q36: Importance

1 Very Important

2 Important but not Crucial

3 Not important

Q36 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

Q36: Capability

1 Very Capable

2 Capable

3 Not Capable

Welcome to Bapco International Marketing Survey

Please Fill the information below to start the survey.

Products & Services

Q1 - Product Variety & Grades

Q2 - Product Volume Allocation

Q3 - Flexibility in Shipping Schedule

Q4 - Slop Receiving Facilities

Q5 - Bunker Facilities

Q6 - Permission of Independent Inspections

Shipping & Logistics

Q7 - Timely Shipment of Products

Q8 - Vessel Turnaround

Q9 - Ship Release

Q10 - Quality of Laboratory Testing

Q11 - Quality of Shipment Documents

Q12 - Handling Ship/Shore Difference

Q13 - Handling Sample (Expediency)

Q14 - Effectiveness of Berthing Facilities

Q15 - Effectiveness of Wharf Staff

Q16 - Effectiveness of Wharf Facilities

Technical Support

Q17 - Assisting in Product Specifications

Q18 - Implementation of Special Orders

Q19 - Resolving Conflicts / Differences

Q20 - Handling Ship/ Shore Technical Matters

Q21 - Handling Safety Matters

Q22 - Handling Off-Spec Products

Sales & Marketing

Q23 - Staff Tolerance

Q24 - Staff Availability

Q25 - Staff Friendliness

Q26 - Handling Customer Complaints

Q27 - Effective Negotiation Skills

Q28 - Responsiveness to Consumer Queries

Q29 - Flexibility in Implementing Contracts

Q30 - Resolving Contractual Disputes

Q31 - Resolving Demurrage Cases

Q32 - Effectiveness of Meetings

Q33 - Flexibility in Meeting Schedules

Q34 - Quality of Invoice

Q35 - Transparency of Information

Q36 - Usefulness of Website (www.bapco.net)

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