Bapco International Marketing Survey

Welcome to Bapco Refining International Marketing Survey

BAPCO INTERNATIONAL MARKETING SURVEY

Please Fill the information below to start the survey.

Some description about this section

First Name

Last Name

Designation

Company Name

Your Phone Number

I consent to provide feed back for BAPCO Refining customer service satisfaction.

Agree

Disagree

Products & Services

Q1 - Product Variety & Grades

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q1: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

Q1: Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6 Not Applicable

Q1: Capability

1 Very Capable

2 Capable

3 Not Capable

4 Not Applicable

Q2 - Product Volume Allocation

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q1: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

Q2: Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6 Not Applicable

Q2: Capability

1 Very Capable

2 Capable

3 Not Capable

4 Not Applicable

Q3 - Flexibility in Shipping Schedule

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q3: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

Q3 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q3: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q4 - Slop Receiving Facilities

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q4: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q4 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q4: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q5 - Bunker Facilities

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q5: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q5 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q5: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q6 - Permission of Independent Inspections

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q6: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q6 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

4. Not Applicable

Q6: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Shipping & Logistics

Q7 - Timely Shipment of Products

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q7: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q7 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q7: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q8 - Vessel Turnaround

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q8: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q8 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q8: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q9 - Ship Release

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q9: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q9 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q9: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q10 - Quality of Laboratory Testing

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q10: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q10 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q10: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q11 - Quality of Shipment Documents

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q11: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q11 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q11: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q12 - Handling Ship/Shore Difference

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q12: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q12 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q12: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q13 - Handling Sample (Expediency)

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q13: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q13 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q13: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q14 - Effectiveness of Berthing Facilities

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q14: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q14 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q14: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q15 - Effectiveness of Wharf Staff

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q15: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q15 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q15: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q16 - Effectiveness of Wharf Facilities

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q16: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q16 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q16: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Technical Support

Q17 - Assisting in Product Specifications

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q17: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q17 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q17: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q18 - Implementation of Special Orders

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q18: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q18 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q18: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q19 - Resolving Conflicts / Differences

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q19: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q19 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q19: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q20 - Handling Ship/ Shore Technical Matters

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q20: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q20 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q20: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q21 - Handling Safety Matters

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q21: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q21 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q21: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q22 - Handling Off-Spec Products

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q22: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q22 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q22: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Sales & Marketing

Q23 - Staff Tolerance

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q23: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q23 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q23: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q24 - Staff Availability

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q24: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q24 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q24: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q25 - Staff Friendliness

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q25: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q25 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q25: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q26 - Handling Customer Complaints

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q26: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q26 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

4. Not Applicable

Q26: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q27 - Effective Negotiation Skills

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q27: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q27 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q27: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q28 - Responsiveness to Consumer Queries

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q28: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q28 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q28: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q29 - Flexibility in Implementing Contracts

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q29: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q29 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q29: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q30 - Resolving Contractual Disputes

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q30: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q30 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q30: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q31 - Resolving Demurrage Cases

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q31: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q31 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q31: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q32 - Effectiveness of Meetings

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q32: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q32 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q32: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q33 - Flexibility in Meeting Schedules

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q33: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q33 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q33: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q34 - Quality of Invoice

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q34: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q34 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q34: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q35 - Transparency of Information

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q35: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q35 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q35: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Q36 - Usefulness of Website (www.bapco.net)

Please select below option as per the importance of the question for your business and your degree of satisfaction and capability of Bapco Refining.

Q36: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Q36 : Satisfaction

1 Very satisfied

2 Satisfied

3 Somewhat satisfied

4 Not Satisfied

5. Disappointed

6. Not Applicable

Q36: Capability

1 Very Capable

2 Capable

3 Not Capable

4. Not Applicable

Welcome to Bapco Refining International Marketing Survey

Please Fill the information below to start the survey.

Products & Services

Q1 - Product Variety & Grades

Q2 - Product Volume Allocation

Q3 - Flexibility in Shipping Schedule

Q4 - Slop Receiving Facilities

Q5 - Bunker Facilities

Q6 - Permission of Independent Inspections

Shipping & Logistics

Q7 - Timely Shipment of Products

Q8 - Vessel Turnaround

Q9 - Ship Release

Q10 - Quality of Laboratory Testing

Q11 - Quality of Shipment Documents

Q12 - Handling Ship/Shore Difference

Q13 - Handling Sample (Expediency)

Q14 - Effectiveness of Berthing Facilities

Q15 - Effectiveness of Wharf Staff

Q16 - Effectiveness of Wharf Facilities

Technical Support

Q17 - Assisting in Product Specifications

Q18 - Implementation of Special Orders

Q19 - Resolving Conflicts / Differences

Q20 - Handling Ship/ Shore Technical Matters

Q21 - Handling Safety Matters

Q22 - Handling Off-Spec Products

Sales & Marketing

Q23 - Staff Tolerance

Q24 - Staff Availability

Q25 - Staff Friendliness

Q26 - Handling Customer Complaints

Q27 - Effective Negotiation Skills

Q28 - Responsiveness to Consumer Queries

Q29 - Flexibility in Implementing Contracts

Q30 - Resolving Contractual Disputes

Q31 - Resolving Demurrage Cases

Q32 - Effectiveness of Meetings

Q33 - Flexibility in Meeting Schedules

Q34 - Quality of Invoice

Q35 - Transparency of Information

Q36 - Usefulness of Website (www.bapco.net)

General Comments or Recommendations

Hello!