BAPCO local marketing survey

BAPCO LOCAL MARKETING SURVEY

Please Fill the information below to start the survey.

Please Be Advised That From 1 July 2024 All Local Marketing, Sadeem And Distribution Activities Of Petroleum Products By Bapco Refining B.S.C. (C) (Bapco Refining) ( Including Fuel Supply Via Road Tankers, Bulk Diesel Top Loading (BDTL) Or Drums) Have Been Assigned To Bapco Tazweed W.L.L. ("Tazweed"). However Bapco Refining Is Still Marketing, Selling And Distributing Jet Fuel, Bunkering Fuel, Asphalt, LPG, And Sulfur. We Assure That A Significant Effort Has Been Taken To Ensure Smooth Transition Of Services To All Our Local Customers With No Disruption.

"This survey encompasses Bapco Refinery (BR) services from January 2024 to July 2024, specifically for local products that have been transitioned to Bapco Tazweed W.L.L. In contrast, the products managed by Bapco Refining will be covered by the service for the entire year of 2024".

First Name

Last Name

Designation

Company Name

Your Phone Number

I consent to provide feed back for BAPCO Refining customer service satisfaction.

Agree

Disagree

Is the Product Volume allocated as per your demand ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q1: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

Do you get the allocation of product volume requested by you in due course of time ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q2: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Is the product delivered on time ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q3: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

Do you find the scheduling staff responsibly replying to your request and questions ? ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q4: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not applicable

Do you find the shift supervisor responsibly replying to your request and questions ? ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q5: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Do you find the tanker driver co operative and friendly ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q6: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

Do you find the tanker driver following all the procedures and processes to ensure safety and health with regards to delivery ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q7: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

How satisfied are you with regards to technical knowledge and product understanding at Bapco Refining ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q8: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

How effective is Bapco Refinery in responding to your training requirements ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q9: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

How soon and effectively Bapco Refinery handles conflict differences in volume ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q10: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

How efficiently Bapco Refinery handles conflict differences in cash management ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q11: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4 Not Applicable

Are Bapco Refinery invoices clear and accurate ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q12: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

How soon Bapco Refinery responds to customer complaints regarding product quantity ?

Please select below option as per the importance of the question for your business and your degree of satisfaction.

Q13: Importance

1 Very Important

2 Important but not Crucial

3 Not important

4. Not Applicable

Welcome to Bapco Refining Local Marketing Survey

Please Fill the information below to start the survey.

Is the Product Volume allocated as per your demand ?

Do you get the allocation of product volume requested by you in due course of time ?

Is the product delivered on time ?

Do you find the scheduling staff responsibly replying to your request and questions ? ?

Do you find the shift supervisor responsibly replying to your request and questions ? ?

Do you find the tanker driver co operative and friendly ?

Do you find the tanker driver following all the procedures and processes to ensure safety and health with regards to delivery ?

How satisfied are you with regards to technical knowledge and product understanding at Bapco Refining ?

How effective is Bapco Refinery in responding to your training requirements ?

How soon and effectively Bapco Refinery handles conflict differences in volume ?

How efficiently Bapco Refinery handles conflict differences in cash management ?

Are Bapco Refinery invoices clear and accurate ?

How soon Bapco Refinery responds to customer complaints regarding product quantity ?

General Comments and Recommendations

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